Frequently Asked Questions
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Product FAQs
What are essential oils?
Essential oils are natural compounds extracted from plants, capturing their aromatic and beneficial properties. These oils are often referred to as the "life force" of plants, as they play a crucial role in their biological processes and defence mechanisms. Through careful extraction methods like steam distillation or cold pressing, we obtain highly concentrated oils that retain the plant's characteristic aromatic and therapeutic qualities.
Each essential oil boasts a unique aroma profile and a diverse range of potential health benefits. From soothing Lavaleuca to invigorating Fine Leaf Peppermint Gum, these oils have been cherished for centuries for their ability to promote relaxation, uplift mood, and support overall well-being.
Beyond their aromatic appeal, essential oils are renowned for their versatility. They can be used topically or inhaled through a diffuser or steam vapour depending on the oil and its intended application. Whether incorporated into massage oils, diffused in the air, or added to skincare formulations, these potent extracts offer a natural alternative for enhancing health and vitality.
Through careful extraction methods like slow steam distillation and slow deep infusion, we obtain highly concentrated oils that retain the plant's characteristic aromatic and therapeutic qualities giving them a soft full spectrum feel and smell.
What are the benefits of using essential oils?
Using essential oils offers a range of benefits that cater to both the body and mind. These natural extracts, derived from plants, hold the key to promoting holistic wellness and vitality.
Their therapeutic properties extend beyond scent... When applied topically, they can soothe sore muscles, rejuvenate the skin, and even alleviate headaches. Inhaled through diffusion, they create an ambiance of tranquillity, enhancing mood and promoting relaxation.
Moreover, essential oils possess antimicrobial and antioxidant properties, making them valuable allies in supporting the immune system and combating environmental stressors. From promoting better sleep to enhancing focus and concentration, the benefits of essential oils are as diverse as nature itself.
With their natural origins and potent efficacy, essential oils offer a gentle yet powerful way to nurture your well-being.
How do I use essential oils?
TOPICAL APPLICATION: Dilute essential oils with a carrier oil like coconut or almond oil before applying them to the skin. This prevents irritation and enhances absorption. Massage the diluted oil onto pulse points, sore muscles, or specific areas of concern for targeted relief and skincare benefits. Alternatively, you can purchase our Sense of Place Botanical Body Oil Blends - alchemic combinations of oils diluted and mixed for ease of application.
AROMATIC DIFFUSION: Invest in a quality diffuser to disperse essential oil molecules into the air, filling your space with delightful scents and therapeutic properties. Whether it's to relax, energise, or purify the air, diffusing oils allows for easy inhalation and mood enhancement.
INHALATION: For immediate relief or mood enhancement, inhale essential oils directly from the bottle or add a few drops to a tissue or cotton ball. This method is particularly beneficial for managing stress, promoting focus, or alleviating congestion.
BATH SOAK: Create a luxurious bath experience by adding a few drops of essential oils to warm bathwater. The aromatic steam will envelop you, providing relaxation and skincare benefits. Ensure proper dilution with a carrier oil or bath salts to prevent skin irritation.
HOUSEHOLD CLEANING: Harness the natural cleaning power of essential oils by adding them to homemade cleaning solutions. Sandalwood, Tea Tree, and Lemon Myrtle oils are excellent choices for their antibacterial and antiviral properties, leaving your home fresh and chemical-free.
PERSONAL CARE PRODUCTS: Customise your skincare and haircare routine by incorporating essential oils into DIY formulations. From facial serums to hair masks, these botanical extracts offer nourishing and rejuvenating benefits.
Are essential oils safe?
Essential oils, when used responsibly, can be safe and beneficial additions to your wellness routine. However, it's crucial to understand their potency and proper usage guidelines to minimise risks. Here's what you need to know:
DILUTION: Essential oils are highly concentrated extracts and should always be diluted before application to the skin. Dilute them with a carrier oil like coconut or almond oil to reduce the risk of skin irritation or sensitisation.
PATCH TESTING: Before using a new essential oil, perform a patch test on a small area of skin to check for any adverse reactions. This helps identify potential sensitivities and ensures safe usage.
AVOIDING CONTACT WITH EYES AND MUCOUS MEMBRANES: Essential oils can be irritating to sensitive areas like the eyes and mucous membranes. Avoid direct contact with these areas and wash hands thoroughly after handling oils.
PREGNANCY AND CHILDREN: Certain essential oils may not be safe for use during pregnancy or around young children. Always consult with a healthcare professional before using essential oils if you are pregnant, nursing, or have children.
QUALITY MATTERS: By choosing Blue Moon Oils you have avoided synthetic fragrances or oils adulterated with additives which can be harmful in some cases. A job well done!
PROPER STORAGE: Store essential oils in dark glass bottles away from heat and sunlight to preserve their potency and prevent degradation. Keep them out of reach of children and pets.
While essential oils offer many potential benefits, it's essential to approach their usage with caution and respect for their potency. By following these guidelines and consulting with a qualified aromatherapist or healthcare professional when needed, you can enjoy the therapeutic benefits of essential oils safely and responsibly.
Can essential oils be ingested?
Do not ingest Blue Moon Distillers essential oils. They are not to be utilised in cooking or taken orally. Only for external use.
Are essential oils safe for pets?
While essential oils can offer benefits for humans, we don't recommend you use them topically on your pets, or in their food.
Are essential oils safe for use in pregnancy?
Certain essential oils may not be safe for use during pregnancy or around young children. Always consult with a healthcare professional before using essential oils if you are pregnant, nursing, or have children.
How should I store essential oils?
PROPER STORAGE PRACTICES FOR ESSENTIAL OILS
Ensuring the longevity and effectiveness of your essential oils requires proper storage to protect them from degradation and preserve their potency. Here are some essential tips for storing your precious oils:
DARK GLASS BOTTLES: Essential oils should be stored in dark glass bottles to protect them from exposure to light, which can degrade their quality over time.
COOL, DARK LOCATION: Store your essential oils in a cool, dark place away from direct sunlight and heat sources like radiators or stoves. Excessive heat can accelerate the oxidation process and cause oils to deteriorate more quickly.
AVOID MOISTURE: Keep our body oil blends away from moisture and humidity, as moisture can lead to oxidation. Store them in a dry environment, and make sure the bottle caps are tightly sealed after each use.
PROPER SEALING: Ensure that the bottle caps are securely tightened to prevent air from entering and oxidizing the oils. Oxygen exposure can cause oils to lose their potency and aroma over time.
ORGANISED STORAGE: Keep your essential oils organised and easily accessible in a designated storage box or shelf. This not only helps prevent accidental spills but also allows you to quickly find the oils you need when creating blends or applying them topically.
LABELLING: We have labelled each essential oil bottle with its name and expiry date to keep track of freshness. This helps you rotate your oils regularly and ensures that you're using them before they expire.
By following these storage practices, you can prolong the shelf life of your essential oils and maximise their therapeutic benefits for years to come.
Can essential oils expire?
While essential oils are known for their longevity compared to many other natural products, they can indeed expire over time. The shelf life of essential oils depends on various factors, including the type of oil, storage conditions, and whether they've been properly sealed and stored. Here's what you need to know about essential oil expiration:
OXIDATION: Essential oils can oxidise when exposed to air, heat, or light, causing them to lose their potency and aroma. Properly sealing the bottles and storing them in a cool, dark place can help slow down the oxidation process and extend their shelf life.
QUALITY DECLINE: Over time, essential oils may experience a decline in quality, resulting in changes to their aroma, colour, and therapeutic properties. While some oils may remain usable for several years, others may degrade more quickly. We suggest you look to the label for directions on expiration.
STORAGE CONDITIONS: The way you store your essential oils can significantly impact their shelf life. Exposure to heat, sunlight, moisture, and oxygen can accelerate degradation and cause oils to expire more rapidly. Storing them in dark glass bottles in a cool, dry place away from direct sunlight and heat sources can help preserve their freshness.
USE-BY-DATES: Your essential oil bottle has an expiration date on it so you can easily keep track of when it's no longer recommended to use.
Order FAQs
Can I cancel or amend my order?
You can amend your order within 12 hours by emailing us your order number and changes. Cancellations can be made within 24 hours of placing your order by emailing us. Please put CANCELLATION in the subject heading of your email. After this period, we may not be able to process changes, but please do reach out for assistance.
Is there a Click and Collect option?
Blue Moon Distillers does not currently provide Click and Collect services.
Do prices on the website include tax?
Yes.
Returns & Exchanges FAQs
How can I return my purchase?
At Blue Moon Distillers, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your essential oils, you may return them to us within 14 days of receipt. Please send the products to Blue Moon Distillers, P.O. Box 7061, Tathra NSW 2550. To ensure a smooth return process, please include your order number and a brief description of the reason for the return. Kindly note that the returned items must be in their original condition. Once we receive and inspect the returned products, we will process your refund or exchange accordingly. If you have any questions about our returns policy, feel free to contact our team via sales@bluemoondistillers.com.au.
Can I return a product received as a gift?
Blue Moon Distillers does not provide returns on this basis.
Can I exchange my products?
Blue Moon Distillers does not provide exchanges of products.
When will I receive my refund?
Refunds typically take 2-5 business days to appear in your account. However, depending on your card issuer, it may take up to 7 days from the date of processing for the refund to be reflected in your account. Please allow time for processing.
What if my order is missing items or has incorrect items?
If your order is missing items or contains incorrect items, please contact us within 7 days of receiving your order. Provide your order number and details of the issue, and we'll resolve it promptly by sending the missing or correct items.
Shipping FAQs
What are the delivery options and shipping costs?
We ship via Australia Post, and delivery times vary depending on your location. Orders over $70 are free! All other shipping costs are calculated at checkout based on your address. You can expect your order to arrive within the standard delivery timeframe for your area. For more accurate shipping estimates, please refer to your checkout page.
How can I track my parcel?
Once your order is placed, you'll receive a tracking number and a QR code via email. You can use the tracking number on the Australia Post website to track your order's status. Please note that the QR code is for reference, and tracking can only be done using the number on the Australia Post platform.
Do Blue Moon offer International shipping?
Yes! But we only offer standard shipping - no express as yet.
Do Blue Moon packages require a signature upon arrival?
The requirement for a signature depends on the shipping option you select during checkout. Australia Post offers four different service levels. The highest-tier service, which includes courier delivery, requires a signature upon receipt. Please note that this option is not tracked. All other options do not require a signature.
What should I do if my package arrives and the goods are damaged?
If your order arrives damaged, please contact us immediately with a photo of the damage and a brief description of what you believe happened. We’ll review the issue and arrange either a refund or a replacement as soon as possible.
Contact Us
Still have questions? We're happy to help! Please email us at sales@bluemoondistillers.com.au and we will get back to you within 24 hours.