Refund policy

Returns | For products purchased via the Blue Moon Distillers Website directly

At Blue Moon Distillers, we want you to be completely satisfied with your purchase. If your oils are faulty, damaged, or your order isn’t correct, you may return them to us within 14 days of receipt.

Please send the products to Blue Moon Distillers, P.O. Box 7061, Tathra NSW 2550.

To ensure a smooth return process, please include your name, order number, and a brief description of the reason for the return.

Kindly note that the returned items must be in their original condition and packaging. However, if the product is faulty or damaged upon receipt, you are not required to return it in unused condition.

Once we receive and inspect the returned products, we will promptly process your refund or exchange accordingly.

This returns policy is in addition to your rights under Australian Consumer Law, which provides consumers with statutory rights to a remedy (refund or replacement) if a product is faulty, damaged, or does not match the description.

If you have any questions about our returns policy, feel free to contact our team via sales@bluemoondistillers.com.au.